Customer Support & IT Services

We provide reliable IT services and exceptional customer support to keep your business running smoothly. From technical assistance to infrastructure management, we ensure seamless operations and swift problem resolution

Epicsoft Technologies – Your Trusted Partner for Customer Support & IT Services

Epicsoft Technologies delivers exceptional customer support and IT services, going beyond basic issue resolution. We ensure seamless operations, fast response times, and top-tier assistance for businesses of all sizes. Our expert team tackles challenges head-on, providing reliable solutions and enhancing customer satisfaction. Trust us for comprehensive support that keeps your business running smoothly.

100+ IT Support Specialist

Our team includes over 100 experienced support specialists and IT professionals, ensuring fast, reliable solutions for all your technical and customer service needs.

2K+ Projects Completed

With over 2,000 successful support cases, we have a proven track record of delivering reliable IT solutions and exceptional customer service for diverse business needs.

30+ Years in Software Field

For more than 30 years, we have been at the forefront of customer support and IT services, providing innovative and reliable solutions to businesses worldwide.

Headquarter in the US

Based in the United States, we serve clients worldwide with a focus on quality, innovation, and customer satisfaction.

Managed IT Services

EpicSoft Technologies offers comprehensive managed IT services designed to optimize your business operations. Our expert team provides proactive monitoring, network management, and cybersecurity solutions to ensure your IT infrastructure remains robust and secure. By partnering with us, you can focus on your core business activities while we handle the complexities of IT management. Experience reduced downtime, enhanced system performance, and scalable solutions tailored to your unique needs. Trust EpicSoft Technologies to deliver reliable managed IT services that drive efficiency and support your business growth.

Managed IT Services
cybersecurity solutions
IT Support Services - Epicsoft Technologies

IT Support Services

Boost your business with Epicsoft Technologies‘ IT Support Services, delivering 24/7 technical assistance, proactive monitoring, and fast issue resolution. Our expert team provides L1, L2, and L3 support, network and server management, cloud solutions, and cybersecurity protection to ensure seamless IT operations. We specialize in infrastructure optimization, data backup, disaster recovery, and compliance management, reducing downtime and boosting efficiency. With a customer-centric approach, we offer customized IT support solutions tailored to your business needs. Our scalable and cost-effective services help businesses stay secure, productive, and competitive. Get in touch today for reliable IT support solutions!

Tools & Technologies Our Customer Support & IT Experts Use

Our team leverages advanced tools and technologies to deliver exceptional customer support and IT services.

Help Desk & Ticketing Systems

Jira
Zendesk
Salesforce
OTRS
ServiceNow
Freshdesk

Remote IT Support & Collaboration

AnyDesk
Zoom
Slack
Microsoft Teams
TeamViewer

CRM

HubSpot
Zoho CRM
Freshsales CRM
Microsoft Dynamics 365
Odoo CRM

IT Infrastructure Support

AWS
Microsoft System Center
Nagios
SolarWinds
Zabbix

Database Manangement

MongoDB
MySQL
PostgreSQL
Oracle Database
Microsoft SQL Server

Remote IT Support

EpicSoft Technologies provides comprehensive remote IT support services to ensure your business operates smoothly with minimal downtime. Our expert IT support team offers 24/7 monitoring, troubleshooting, and proactive maintenance for networks, servers, cloud platforms, and end-user devices. We specialize in multi-tier IT support (L1, L2, L3) to resolve technical issues efficiently while enhancing security and compliance. Our remote IT solutions include helpdesk support, software updates, cybersecurity management, data backup, and disaster recovery. With scalable, cost-effective support plans, we help businesses reduce IT costs, improve system performance, and enhance productivity. Trust EpicSoft Technologies for reliable, secure, and fully managed IT support tailored to your unique needs.

Remote IT Support
Remote IT Support Services
Managed IT Support Services - Epicsoft Technologies

Managed IT Support Services

Ensure business continuity with Epicsoft Technologies‘ Managed IT Support Services, delivering proactive, 24/7 IT support to keep your systems running smoothly. Our expert team provides real-time monitoring, helpdesk support, and cybersecurity protection, preventing disruptions before they impact your business. We specialize in cloud management, data backup, disaster recovery, and network security, ensuring a resilient IT infrastructure. With tailored IT solutions, we optimize performance, reduce downtime, and enhance operational efficiency. Our cost-effective managed IT services help businesses scale effortlessly while maintaining compliance and security. Whether you need onsite or remote IT support, our certified professionals ensure fast and reliable issue resolution. Partner with Epicsoft Technologies for seamless IT management, empowering your business with cutting-edge technology solutions.

Have a Customer Support Transformation in Mind?

If you’re envisioning a customer support transformation, Epicsoft is your ideal partner. Whether you’re looking to modernize your support channels, implement AI-powered solutions, or enhance your support team’s capabilities, we have the experience and resources to bring your vision to life.

Software Maintenance and Support

EpicSoft Technologies delivers comprehensive IT support and software maintenance services to ensure seamless business operations. Our expert team specializes in bug fixing, performance optimization, security patching, and system upgrades to enhance software reliability. We provide 24/7 help desk support, proactive monitoring, and rapid issue resolution to minimize downtime. Our customized maintenance plans cover L1, L2, and L3 support, ensuring software scalability and compliance. With cost-effective IT support solutions, we help businesses streamline operations and boost productivity. We work with cutting-edge technologies, ensuring smooth integrations and long-term stability. Choose EpicSoft for trusted IT support and hassle-free software maintenance

comprehensive IT support
Software Maintenance and Support
Managed NOC Services

Managed NOC Services

EpicSoft Technologies offers fully managed NOC services to ensure high-performance, secure, and cost-efficient IT infrastructure. Our 24/7 network monitoring, incident resolution, and proactive IT management help businesses minimize downtime, optimize operations, and enhance security. With advanced threat analysis, patch management, and KPI-driven reporting, we provide seamless IT support tailored to your needs. Backed by experienced IT professionals and industry best practices, we guarantee faster issue detection, reduced operational costs, and improved service availability. Choose EpicSoft for scalable, reliable, and future-proof IT infrastructure management that drives business success.

IT Infrastructure Support

Epicsoft Technologies offers 24/7 IT support to ensure a secure, high-performing, and cost-efficient IT infrastructure. Our services include IT administration, cloud migration, cybersecurity, and compliance, tailored to your business needs. We provide proactive monitoring, troubleshooting, and IT consulting to minimize downtime and maximize efficiency. With expertise in cloud, on-premises, and hybrid environments, we deliver scalable IT support solutions for seamless operations. Our ITIL-compliant approach enhances app performance, security, and user satisfaction. Partner with us to reduce IT costs and boost reliability. Get expert IT infrastructure support with Epicsoft Technologies today!

IT Consulting
IT Infrastructure Support

Help Desk & Technical Support

EpicSoft Technologies offers top-tier Help Desk & Technical Support solutions, ensuring seamless IT assistance 24/7. Our expert team provides fast troubleshooting, multi-channel support, and advanced ticketing systems to enhance customer satisfaction. We specialize in software, hardware, and network issue resolution for businesses of all sizes. Boost efficiency and reliability with EpicSoft’s cutting-edge IT support services

Live Chat & AI Chatbots

EpicSoft Technologies delivers Live Chat & AI Chatbot solutions to enhance customer engagement and support efficiency. Our AI-powered chatbots provide instant responses, 24/7 availability, and seamless integration with your business platforms. Improve customer satisfaction with real-time, personalized interactions and automated query resolution. Elevate your support strategy with EpicSoft’s intelligent chatbot solutions!

Call Center & Phone Support

EpicSoft Technologies offers Call Center & Phone Support services to enhance customer experience and ensure seamless communication. Our expert agents provide 24/7 support, quick issue resolution, and personalized assistance to boost customer satisfaction. With advanced call routing and AI-powered insights, we optimize every interaction for efficiency. Elevate your customer service with EpicSoft’s reliable phone support solutions!